About Technical Support
After roughly a year and half, I accepted a role on the Customer Technical Help Desk supporting end users, technical staff and card processing hosts with installation, troubleshooting, training and maintenance. Both electro-machanical hardware/firmware and the point-of-sale software were supported accounting for over 30 products. During my tenure there, I accumulated and organized manuals and techinical documents for a period accounting for 3 decades of products. Training was also provided to new employees, technical staff during their certifications, and assisted visiting vendors and clients with specific questions or issues.