About New Product Support

New Product Support

In 2006, I accepted a role in the New Product Support team that managed pilot/beta testing of the new software releases.

  • Selection of test locations for beta test
  • Building relationships with the client management and on-site staff
  • Installing comlete systems or simple software updates
  • Remote installation, updates, and support
  • Providing 24x7 support of test base
  • Working with development and product management to identify bugs/issues and drive solutions through development
  • Test updates internally, in live environments or client labs as needed ( leveraging automation added greatly to quickly identifying issues - i.e. smoke testing )
  • Provide constant feedback and reporting to stake holders
  • Provide final check-off on products prior to release to production


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